Frequently Asked Questions
Everything you need to know about your Dreame home experience.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home appliances?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do Dreame products come with a warranty?
Yes, all our major home appliances and smart vacuums include a 1-year limited warranty that covers manufacturing defects and hardware malfunctions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying purchases.
How can I purchase replacement filters or accessories?
Genuine replacement parts, filters, and accessories can be purchased directly through our 'Accessories' tab on the website to ensure your devices maintain peak performance.
Does Dreame offer international shipping?
Currently, we ship to over 20 countries. Please select your region from the footer menu to see specific shipping rates and estimated delivery times for your location.